e2bet live Privacy Policy
From opening your account on the e2bet live platform to every transaction — this policy gives a complete description of how your personal information is collected, used, stored, and kept secure.
This privacy policy applies to all users of the e2bet live website and application. By accessing the platform or creating an account, you agree to the terms described in this policy. This policy should be read together with our Terms and Conditions.
1. Definitions and Scope
In this privacy policy, "data" means any information that can directly or indirectly identify you. "Processing" means any operation involving data, including collection, storage, modification, use, or deletion. "Platform" means the e2bet live website, mobile application, and related services.
This policy applies to all individuals residing in Bangladesh who use the e2bet live platform. Relevant sections also apply to those who visit the site only to browse.
1.1 Age Restriction
e2bet live services are for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under 21. If we find that information from a minor has been submitted, it will be deleted immediately.
2. What Information Is Collected
2.1 Registration and Identity Information
When opening an account, the following information is collected from you:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- Username and password (stored in encrypted form)
2.2 Financial Information
Payment information provided during deposits and withdrawals — such as bKash, Nagad, Rocket, or bank transfer details — is stored securely. We do not store full bank account numbers or card numbers.
2.3 Technical Information
The following information may be collected automatically when you access the site:
- IP address and device type
- Browser version and operating system
- Activity logs on the platform (session time, pages visited)
- Cookies and similar tracking technologies
2.4 Communication Information
If you contact our support team via live chat or email, a record of that conversation is kept in our system. This helps us improve service quality and resolve disputes.
3. Purpose of Data Collection
e2bet live uses your information for the specific purposes listed below:
3.1 Account Management and Service Delivery
Your information is used to keep your account active, process deposits and withdrawals, maintain your betting history, and tailor your platform experience to your preferences.
3.2 Identity Verification and Security
Identity verification is mandatory to prevent fraud, stop money laundering, and block multiple people from accessing a single account. Your information is kept secure using multiple layers of protection, including SSL technology.
3.3 Customer Support
Your account and communication history is used to provide 24/7 live chat and email support in Bengali and English, and to resolve your issues quickly.
3.4 Responsible Gaming
e2bet live takes responsible gaming seriously. Your playing patterns are analysed, and if any unusual behaviour is observed, appropriate support measures are taken. Full guidelines on this are available in our Responsible Gaming section.
3.5 Improvement and Analytics
Anonymous analytics data is used to evaluate platform performance, add new features, and make the user experience smoother.
4. Cookie Policy
Cookies are used on the e2bet live website. Cookies are small text files stored on your device that ensure the site functions correctly.
4.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and for security — these cannot be disabled.
- Functional cookies: Used to remember your language preferences and settings.
- Analytics cookies: Used to understand how long you spend on each page; these are anonymous.
4.2 Cookie Control
You can disable non-essential cookies from your browser settings. However, some features may become limited.
5. Data Sharing and Third Parties
e2bet live does not sell your personal information or share it with third parties for advertising purposes. However, data may be shared in the following limited circumstances:
5.1 Service Provider Partners
Necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, and banks), technology infrastructure, and fraud prevention services. These partners are bound by the same data protection standards as us.
5.2 Legal Obligations
e2bet live is legally required to provide information if required by applicable law in Bangladesh or by order of a competent authority. In such cases, only the minimum necessary information is provided.
5.3 Business Changes
In the event of a merger, acquisition, or transfer of assets, user data may pass to the new entity. Users will be notified in advance in such cases.
6. Data Retention and Security Measures
6.1 How Long Data Is Kept
Your data is retained for as long as your account is active. Even after an account is closed, financial transaction records may be kept for a set period as required by law. Security logs are generally deleted automatically after 90 days.
6.2 Technical Security
The measures e2bet live uses to protect your information:
- SSL encryption — keeps data secure during transmission
- Password hashing — stored passwords cannot be read by anyone
- Two-factor authentication (OTP) — an extra layer of security at login
- Regular security audits and vulnerability assessments
- Restricted staff access — only staff who need it can access data
6.3 Response to a Data Breach
If a data breach occurs, affected users will be notified as quickly as possible and immediate steps will be taken to minimise harm.
7. User Rights
As a user of the e2bet live platform, you have the following rights over your own data:
7.1 Right to Access
If you want to know what information we hold about you, contact our support team. After verification, the information will be provided within 30 working days.
7.2 Right to Correction
If your account contains incorrect or outdated information, you can request that it be corrected. Identity verification may be required for some changes.
7.3 Right to Deletion
In certain circumstances you can request that your data be deleted. However, it may not be possible to delete financial transaction records or data subject to legal obligations.
7.4 Right to Object to Processing
You have the right to object to your data being used for specific purposes. If you no longer wish to receive marketing messages, you can opt out at any time.
8. Third-Party Links and Services
The e2bet live platform uses software from game providers such as Evolution, Pragmatic Play, PG Soft, and JILI. These third parties have their own privacy policies, and e2bet live is not responsible for data collected through their technology. However, we only work with trusted partners who follow quality data protection practices.
9. International Data Transfers
In some cases, your data may be stored or processed on servers located outside Bangladesh. Even in such cases, the standard of protection for your data remains unchanged and applicable laws are followed.
10. Policy Changes
e2bet live may update this privacy policy when needed. If there are any significant changes, you will be notified by registered email or app notification. Continued use of the platform after a change will be taken as acceptance of the updated policy.
If you have any questions about this policy, you can find answers in our FAQ section, or contact our support team directly.
To learn more about e2bet live and understand our values, you can read the About Us page.
Privacy Contact
For any requests or concerns regarding your personal information, contact our dedicated support team. We provide 24/7 support in both Bengali and English.